> For the complete documentation index, see [llms.txt](https://docs.lucernahealth.com/guide/llms.txt). Markdown versions of documentation pages are available by appending `.md` to page URLs; this page is available as [Markdown](https://docs.lucernahealth.com/guide/consumer-360/consumer-profile/engagement.md).
# Engagement
Appointments, surveys, sentiment and outreach. Select any value in the **Source System** column to see where that data originates.
| Section | Field | What it means | Source System | Badge |
| ----------------------------- | ------------------- | ------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------ | --------------------------------------------------------- | -------------------------------------------------------------------------- |
| Next Primary Care Appointment | Appointment details | Next scheduled primary care appointment, whether it is with the assigned PCP, and three risk scores against it. | [Appointment and scheduling feed](#appointment-details) | - |
| | No Show Risk | How likely this consumer is to miss the appointment. | [ML model output](#no-show-risk) | Red: 30% or above,
Yellow: 15–29%,
Green: Below 15%
|
| | Retention Risk | How likely this consumer is to leave the practice. | [ML model output](#retention-risk) | Red: 30% or above,
Yellow: 15–29%,
Green: Below 15%
|
| | Detractor Risk | How likely this consumer is to rate their experience poorly. | [ML model output](#detractor-risk) | Red: 30% or above,
Yellow: 15–29%,
Green: Below 15%
|
| Care Programs | Care Programs | Program eligibility and enrollment status, with the reason for the current status. | [Care management program feed](#care-programs-1) | Elligible: Blue,
Enrolled: Green,
Declined, Disenrolled: Red
|
| Experience Surveys | Experience Surveys | Survey responses and satisfaction scores. Post-visit satisfaction scores by service line, most recent per service line. NPS measures likelihood to recommend on a 0 to 100 scale. Provider Index reflects provider interaction questions. Operations Index reflects scheduling, wait time and staff questions. Satisfaction Index combines both. | [Patient satisfaction survey feed](#experience-surveys-1) | – Sorted by date, most recent first. |
| Sentiment Analysis | Sentiment Analysis | Sentiment derived from survey free text and recorded interactions. Open-ended survey comments automatically categorized as Positive or Negative. Only shown for patients who left a written response, and displayed in the patient's original language. | [Derived in Leap](#sentiment-analysis-1) | Red: Negative,
Green: Positive,
Grey: Neutral
|
| Patient Outreach | Patient Outreach | Outreach and campaign history for this consumer, including sends and responses. | [Redpoint outreach engine](#patient-outreach-1) | – |
{% hint style="info" %}
**Why a sentiment label may not match how you read the comment.** Sentiment is derived in Leap from survey verbatims. It is an interpretation of what the consumer wrote, not something they selected.
{% endhint %}
***
### Data Lineage
#### Next Primary Care Appointment
Appointment details
| Source system | Leap table | UDM source |
| ------------------------------------------- | ----------------- | ---------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------- |
| Appointment feed for the appointment itself | `care_continuity` | [`fct_appointment_attribution`](https://sanitas.leap.lucernahealth.com/data-hub/data-model/catalog-overview/leap_norm_model/cross_domain/fct_appointment_attribution), [`fct_appointment`](https://sanitas.leap.lucernahealth.com/data-hub/data-model/catalog-overview/leap_norm_model/appointment/fct_appointment), [`dim_provider_directory_provider`](https://sanitas.leap.lucernahealth.com/data-hub/data-model/catalog-overview/leap_application/provider_directory/dim_provider_directory_provider), [`dim_provider_directory_facility`](https://sanitas.leap.lucernahealth.com/data-hub/data-model/catalog-overview/leap_application/provider_directory/dim_provider_directory_facility), noshow\_output, detractor\_output |
No Show Risk
| Source system | Leap table | UDM source |
| ------------------------------------------------------------------------------------------------------- | ----------------- | ---------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------- |
| Appointment feed for the appointment itself. No Show, Retention and Detractor risk are ML model outputs | `care_continuity` | [`fct_appointment_attribution`](https://sanitas.leap.lucernahealth.com/data-hub/data-model/catalog-overview/leap_norm_model/cross_domain/fct_appointment_attribution), [`fct_appointment`](https://sanitas.leap.lucernahealth.com/data-hub/data-model/catalog-overview/leap_norm_model/appointment/fct_appointment), [`dim_provider_directory_provider`](https://sanitas.leap.lucernahealth.com/data-hub/data-model/catalog-overview/leap_application/provider_directory/dim_provider_directory_provider), [`dim_provider_directory_facility`](https://sanitas.leap.lucernahealth.com/data-hub/data-model/catalog-overview/leap_application/provider_directory/dim_provider_directory_facility), noshow\_output, detractor\_output |
Retention Risk
| Source system | Leap table | UDM source |
| ------------------------------------------------------------------------------------------------------- | ----------------- | ---------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------- |
| Appointment feed for the appointment itself. No Show, Retention and Detractor risk are ML model outputs | `care_continuity` | [`fct_appointment_attribution`](https://sanitas.leap.lucernahealth.com/data-hub/data-model/catalog-overview/leap_norm_model/cross_domain/fct_appointment_attribution), [`fct_appointment`](https://sanitas.leap.lucernahealth.com/data-hub/data-model/catalog-overview/leap_norm_model/appointment/fct_appointment), [`dim_provider_directory_provider`](https://sanitas.leap.lucernahealth.com/data-hub/data-model/catalog-overview/leap_application/provider_directory/dim_provider_directory_provider), [`dim_provider_directory_facility`](https://sanitas.leap.lucernahealth.com/data-hub/data-model/catalog-overview/leap_application/provider_directory/dim_provider_directory_facility), noshow\_output, detractor\_output |
Detractor Risk
| Source system | Leap table | UDM source |
| ------------------------------------------------------------------------------------------------------- | ----------------- | ---------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------- |
| Appointment feed for the appointment itself. No Show, Retention and Detractor risk are ML model outputs | `care_continuity` | [`fct_appointment_attribution`](https://sanitas.leap.lucernahealth.com/data-hub/data-model/catalog-overview/leap_norm_model/cross_domain/fct_appointment_attribution), [`fct_appointment`](https://sanitas.leap.lucernahealth.com/data-hub/data-model/catalog-overview/leap_norm_model/appointment/fct_appointment), [`dim_provider_directory_provider`](https://sanitas.leap.lucernahealth.com/data-hub/data-model/catalog-overview/leap_application/provider_directory/dim_provider_directory_provider), [`dim_provider_directory_facility`](https://sanitas.leap.lucernahealth.com/data-hub/data-model/catalog-overview/leap_application/provider_directory/dim_provider_directory_facility), noshow\_output, detractor\_output |
#### Care Programs
Care Programs
| Source system | Leap table | UDM source |
| ---------------------------- | --------------- | ----------------------------------------------------------------------------------------------------------------------------------------------- |
| Care management program feed | `care_programs` | [`fct_care_program`](https://sanitas.leap.lucernahealth.com/data-hub/data-model/catalog-overview/leap_norm_model/care_program/fct_care_program) |
#### Experience Surveys
Experience Surveys
| Source system | Leap table | UDM source |
| -------------------------------- | ----------- | ------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------- |
| Patient satisfaction survey feed | `px_survey` | [`fct_patient_satisfaction`](https://sanitas.leap.lucernahealth.com/data-hub/data-model/catalog-overview/leap_norm_model/survey/fct_patient_satisfaction), [`fct_appointment`](https://sanitas.leap.lucernahealth.com/data-hub/data-model/catalog-overview/leap_norm_model/appointment/fct_appointment) |
#### Sentiment Analysis
Sentiment Analysis
| Source system | Leap table | UDM source |
| ------------------------------------- | ----------- | ------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------- |
| Derived in Leap from survey verbatims | `px_survey` | [`fct_patient_satisfaction`](https://sanitas.leap.lucernahealth.com/data-hub/data-model/catalog-overview/leap_norm_model/survey/fct_patient_satisfaction), [`fct_appointment`](https://sanitas.leap.lucernahealth.com/data-hub/data-model/catalog-overview/leap_norm_model/appointment/fct_appointment) |
#### Patient Outreach
Patient Outreach
| Source system | Leap table | UDM source |
| ------------------------ | ------------------ | ----------------------------------------------------------------------------------------------------------------------------------------------- |
| Redpoint outreach engine | `patient_outreach` | [`fct_rpi_outbound`](https://sanitas.leap.lucernahealth.com/data-hub/data-model/catalog-overview/leap_norm_model/offerhistory/fct_rpi_outbound) |