Executive Analytics - FL GuideWell

Overview

The Florida GuideWell Executive Analytics dashboard provides an overview of key metrics across the following categories: patient volume, patient seen rates, patient experience, appointment availability and operational performance.

Metrics Overview

• Patient Volume:

  • Active Roster Patients - Consumers who are active on the current payer roster and who's person_type = "member".

  • Fee-For-Service Patients - Consumers who had a fee-for-service visit in the last 12 months, and were not on a roster at the time of the visit. They have a person_type of "patient".

• Attribution:

  • Attributed Roster Patients - Active roster patients who qualified for a panel, and were assigned to a provider and facility during the most recent attribution processing run.

  • Unattributed Roster Patients - Active roster patients who qualified for a panel, but were not assigned to a provider during the attribution processing run.

• Seen Rates:

  • Seen Rate - The percentage of consumers who have been seen during a specific timeframe and for specific visit types, known as the Seen Rate Basis.

  • Seen Rate Basis - The basis used to calculate seen rates. It consists of two parts:

    • Timeframe - The timeframe can be relative (i.e., this calendar year, last 12 months) or static (i.e., 2024, 2024Q4).

    • Visit Type - The visit type generally includes primary care visits only, but can also include urgent care visits as needed.

• Total Visits - the distinct count of appointment_id.

• Wait Times:

  • Average PCP Visit Time - The average of the total cycle time in minutes from check-in to check-out for primary care visits.

  • Wait Time - The lag time in minutes between each step during the visit.

    • Manged Table Dependency: Sanitas Wait Times

• No Show Rate - The percent of slots with a status of No Show vs the total slots available for the given time period.

• Third Next PCP Appt Availability - The average value of the third next available appointment at the facility model level.

• Capacity & Productivity:

  • Installed Capacity - The total monthly capacity of the exam rooms dedicated to PCP visits.

    • Provider Directory Dependency: Configure Facility>Properties>Custom Attribute>Primary Care Exam Rooms Value

  • Current Capacity - The total monthly capacity of the exam rooms dedicated to PCP visits based on the current number of active providers.

    • Provider Directory Dependency: Configure Provider>Properties>Custom Attribute>Daily Visit Target Value

    • Provider Directory Dependency: Configure Provider>Properties>Custom Attribute>Target Patient Appointments Per Week Value

Tabs Overview

Executive Summary

Summarizes performance across all metrics. Summary sections included are:

• Patient Volume

• Attribution & Seen Rates

• Patient Experience

• Patient Visits

• Wait Times

• Productivity

Patient Volume

Outlines patient growth, retention, attribution and seen rates. Metrics included are:

• Total Patients

• Roster Patients

• Fee for Service Patients

• Patient Volume by Region

• YTD FFS Patients with a myBlue Plan

• YTD myBlueValue

• Annualized myBlue Value

• FL Blue HMO members who visited Sanitas and wer NOT on the roster at the time of the visit

Attribution & Seen Rates

Metrics included are:

• Unique FLBL Roster Patients

• Active FLBL Roster Patients

• New FLBL Roster Patients

• Returning FLBL Roster Patients

• Lost Patients

• Retention Trends

• FLBL Assignment vs Leap Attribution - Match Rate by Region

• FLBL Assignment by Region

• Seen Rate by Region, Market Segment, or Health Status

Patient Experience

Provides PX metrics, along with visit counts and detailed operational metrics. Metrics included are:

• NPS

• NPS by Region

• NPS Trend by Region

• Overall Satisfaction Index

• Patient Satisfaction by Region

• Patient Satisfaction Trend by Region

Patient Visits

Metrics included are:

• Total In-person Visits

• Total Virtual Visits

• Total In-person Visits by Region

• Total Virtual Visits by Region

Wait Time

• Wait Time in Lobby

• Wait Times by Region

• Wait Time Trend by Region

• Time Spent with Provider

• Visit Time by Region

• Visit Time Trend by Region

Productivity

Metrics included are:

• Third Next PCP Appt Availability

• Third Next PCP Appt Availability by Region

• No Show Rate

• No Show Rate by Region