NPS Forecasted Detractors - TN

Overview

At Sanitas, patient experience insights are central to our mission of delivering exceptional care and fostering satisfaction. We capture this feedback through post-appointment digital surveys—customized for various appointment types, including specialized versions for patients aged 65 and older—which enable us to understand their needs, preferences, and concerns. By aggregating and analyzing this data through interactive dashboards, our clinical, administrative, and business teams can identify improvement areas, enhance communication, streamline service access, and address care gaps. These insights not only drive targeted strategies for improved care but also build trust, promote long-term relationships, and reinforce patient loyalty, ultimately solidifying our reputation as a preferred healthcare provider.

Forecasted Detractors Details

This dashboard integrates Lucerna’s machine learning model, which analyzes upcoming appointments to predict the likelihood of patients becoming detractors. The model outputs a probability (ranging from 0% to 100%) that indicates the risk level for each patient for Florida surveys only for compliance reasons. This forecast is then merged with existing patient-level data and is also accessible via Leap’s consumer profile for comprehensive insights.

Key features include:

• Risk Scoring: Provides a numerical probability for each patient’s potential to become a detractor.

• Data Integration: Combines forecast data with detailed patient information, allowing for enriched analysis at the patient and appointment level

• Visualization: summary charts and filters help identify cohorts.

• Proactive Intervention: Enables care teams to quickly identify patients at risk and take timely preventive measures.

This forecasted detractors dashboard ensures that both summary insights and granular patient data are available, driving proactive interventions and improving overall patient engagement.

Dashboards ABCs

Tabs

Upon opening a dashboard, you will be directed to the first tab by default, which is typically a national view for Sanitas USA users who need to see all states consolidated into one tab. To see a more granular view (State, Region, Location), you should navigate to the additional tabs, if applicable.

Controls

Controls allow you to filter or refine the data displayed within a dashboard. Utilize the down arrow to expose all available control options for a dashboard. Once selected, controls will remain set even if you navigate to a different tab.

Reset Controls

Utilize the reset arrow located above the controls to reset the options before navigating to a new tab or attempting to apply new criteria.

Downloading Pages

Each page can be downloaded by clicking on the export icon in the top right corner of the page. This will create a PDF document that can be downloaded or printed.

Downloading Individual Charts, Tables or Data

You can also download individual charts, tables or data. To do so, click on a chart to display the ellipsis (three dots) in the top right corner. Clicking on this ellipsis will allow you the option to download in cvs and/or excel formats.

Scroll

Most dashboards and visuals extend beyond the available area exposed on a user's window. Dashboards and visuals are scrollable, don't forget to utilize the navigation bars or your middle mouse wheel to do so.