PACE Performance 2024 - FL
Overview
The FL PACE dashboard enables your organization to evaluate and monitor the performance of contracted metrics with FLBL for bonus eligibility. It offers a visual representation of key performance indicators (KPIs) and metrics, allowing you to track progress toward achieving predetermined goals.
The dashboard includes 8 KPIs within the following categories:
Patient Experience
Operations
Population Health / Quality
Access
Dashboard Metrics Definitions
Pop. Health / Quality
Payer gaps report + eCW appointments
Sanitas Clinician Survey
Measures the clinician's overall well-being which will lead to increased provider retention, engagement, and improved patient experience. The desired state is highly engaged and satisfied providers with a high retention rate
Numerator: Count of Active Sanitas Providers given a survey who complete the survey by the end of the Program Year
Denominator: Count of Active Sanitas Providers given survey
NPS
Measures the patient’s experience through Net Promoter Score (NPS) surveys, with the goal of optimizing patient satisfaction and loyalty.
Numerator: Total NPS scores of survey responses from patients seen by the provider
Denominator: Total number of survey responses from patients seen
SDOH/Z-Code Submission
Measures the implementation of patient screenings which includes the documentation of Social Determinants of Health (z codes) in order to reduce health outcome disparities by developing programs to meet SDOH needs.
Numerator: Unique Members (+18 years in age) with a Sanitas PCP in person visit that have been given the screening by Sanitas
Denominator: Unique Members (+18 years in age) with a Sanitas in person PCP visit
Diabetes Management for sub-population (ADI 6-10)
Measures the improvement in diabetes care management and the reduction of health outcome disparities, for Members with an ADI of 6-10.
Numerator: Count of Eligible Population with an initial HbA1c result greater than 8.0 that improved by 0.5 in the final subsequent test
Denominator: Count of Eligible Population without an initial HbA1c result less than or equal to 8.0
Care Team Continuity
Measures the consistency of a patient’s encounter with the assigned care team each time they have a primary care visit. This consistency strengthens the patient's relationship with their care team resulting in optimized member outcomes, engagement, and satisfaction.
Numerator: Count of PCP visits administered by a member of the patient's currently assigned care team
Denominator: Total PCP visits (Excludes Urgent Care, On-demand Televists, Same day visits)
Appointment Availability (New Centers after 2023)
Measures the appointment availability of members to ensure adequate access to care which will reduce delays in care, reduce costs and improve the overall patient experience. The bonus payment will be distributed and awarded separately between New and Existing clinics based on the proportion of the total 2024 clinics that are New and Existing.
Numerator: Number of clinics with median annual wait times <=7.0 days
Denominator: Number of clinics
Appointment Availability (Existing Centers before 2024)
Measures the appointment availability of members to ensure adequate access to care which will reduce delays in care, reduce costs and improve the overall patient experience. The bonus payment will be distributed and awarded separately between New and Existing clinics based on the proportion of total 2024 clinics that are New and Existing.
Numerator: Total # of Clinics with median annual wait times <=7.0 days
Denominator:
Call Center Improvement - FCR
Measures resolution of the patient’s questions to ensure an optimized patient experience during an inbound call to the Service Call Center. The desired state is to resolve the patient’s inquiry upon first contacting Sanitas.
Numerator:
Denominator:
Dashboard ABCs
Tabs
Upon opening a dashboard, you will be directed to the first tab by default, which is typically a national view for Sanitas USA users who need to see all states consolidated into one tab. To see a more granular view (State, Region, Location), you should navigate to the additional tabs, if applicable.
Controls
Controls allow you to filter or refine the data displayed within a dashboard. Utilize the down arrow to expose all available control options for a dashboard. Once selected, controls will remain set even if you navigate to a different tab.
Reset Controls
Utilize the reset arrow located above the controls to reset the options before navigating to a new tab or attempting to apply new criteria.
Downloading Pages
Each page can be downloaded by clicking on the export icon in the top right corner of the page. This will create a PDF document that can be downloaded or printed.
Downloading Individual Charts, Tables or Data
You can also download individual charts, tables or data. To do so, click on a chart to display the ellipsis (three dots) in the top right corner. Clicking on this ellipsis will allow you the option to download in cvs and/or excel formats.
Scroll
Most dashboards and visuals extend beyond the available area exposed on a user's window. Dashboards and visuals are scrollable, don't forget to utilize the navigation bars or your middle mouse wheel to do so.
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