Care Continuity Performance

Overview

This dashboard delivers a comprehensive overview of Care Continuity performance, showcasing results at the PCP, Facility, and regional levels. It also evaluates the effectiveness of scheduling entities—such as the Call Center, Care Coordinators, and Self-Booking systems—in maintaining consistent care delivery.

Metric Definitions

• Care Continuity - A metric that measures how effectively a Primary Care Physician’s (PCP) office ensures patients are seen by their assigned PCP or a member of the PCP’s care team, reflecting the consistency of care delivery.

• Appointment with Assigned Provider - Tracks the percentage of appointments within a specified timeframe that patients completed with their designated Primary Care Physician (PCP), highlighting adherence to assigned care relationships.

• Appointment with Care Team - Tracks the percentage of appointments within a specified timeframe that patients completed within their designated Primary Care Physician's (PCP) care team, highlighting adherence to assigned care relationships.

Tabs Overview

Executive Summary

Delivers a concise snapshot of Care Continuity performance, capturing metrics for both the Assigned Provider and Care Team across three predefined timeframes: the Last 90 Days, the Current Calendar Year, and the Past 12 Months. Enables customizable trending analysis, allowing users to select their preferred dimensions, measures, and date granularity for tailored insights.

Metrics included are:

• Care Continuity by Assigned Care Team (90 days, Calendar Year, Last 12 months)

• Care Continuity by Assigned Provider (90 days, Calendar Year, Last 12 months)

• Care Team Continuity Trend

• Health Status and Health Status Trend

• Panel and Panel Trend

• Market Segment and Market Segment Trend

• Region and Region Trend

• County and County Trend

Details

Presents Year-to-Date (YTD) Care Continuity details at the Care Team level, breaking down appointments completed by the assigned provider, other in-person providers, and virtual providers for a comprehensive view. Metrics are offered at the regional, facility, and provider levels, with flexible options to customize the date range for targeted analysis.

Metrics include are:

• Care Continuity by Assigned Care Team and Provider (This Calendar Year)

• Attributed Facility and Health Status

• Attributed Provider and Health Status

• Region and Appt Date

• Facility and Appt Date

• Provider and Appt Date

Scheduling Team Details

Scheduling Team - Delivers performance metrics for the teams responsible for scheduling patient appointments, featuring drill-down capabilities to the employee’s location and individual names, empowering managers to pinpoint training opportunities.

Scheduling Detail - Offers users the ability to export raw data at the encounter_id level, detailing whether each appointment was scheduled with the appropriate provider, care team, or virtual provider for in-depth review.

Metrics included are:

• Scheduling Team

• Scheduling Team and Appt Date

• Employee Facility

• Employee Facility and Appt Date

• Employee and Appt Date